Customers Have Highly Evaluated the Language Services of Baltic Media®

 

Baltic Media® Ltd Year in Review: Our Top Highlights of 2020

Vizma Boļše, Quality Manager Baltic Media®

The year 2020 was like no other and it brought more change than most of us could have imagined. It was not easy to feel optimistic in face of all the challenges we had to overcome. But in a year of unprecedented change, we also felt hopeful, having seen the power of people to be there for each other during this crisis, sometimes, even against all odds. Now it is time for a recap of our most important milestones from 2020.

Translation Services

Although the world began to quickly change around us, we continued to provide high-quality language services, including translation, editing and proofreading, subtitling, localization, and many others, to companies and institutions from all over the world to ensure successful communication in today’s multilingual environment. The global events influenced our main focus areas, and we had to adapt to the growing demand for medical and web translation services. As companies across the globe transitioned to remote working, multilingual online shopping and communication platforms became a necessity. We are thankful and proud that during 2020 we had the opportunity to cooperate with more than 1,400 clients and to work on more than 5,000 projects.

The greatest value of Baltic Media® Ltd is respecting our clients’ interests by providing them professional, high-quality and timely services. High customer satisfaction level is our top priority, and each year we collect feedback from our clients to evaluate the quality of the provided services, and the expertise and responsiveness of our project managers. We are pleased to report that in 2020 our customers have highly evaluated the language services of Baltic Media® Ltd (total assessment – 4.9 out of 5 points), praising the quality of the delivered files, responsiveness and helpfulness of our project managers, and timeliness of the project deliveries.

In 2020 the customers of Baltic Media® Ltd submitted many positive reviews and comments applauding the prompt and effective communication of our project managers, quick project delivery time and the quality of our translations and other language services. We are also happy to have received many reference letters from our corporate clients and fellow language service providers such as Excel Translations, LanguageWire, Semantix, and Attorney Translation Services. The quality management system of Baltic Media® Ltd has been certified by SGS Latvija Ltd as conforming with the ISO 9001:2015 standards.

 

Language Courses

Due to the coronavirus outbreak, businesses providing education activities were forced to adjust and quickly shift from blended or face-to-face learning mode to solely online learning mode. However, with lockdowns limiting the ways we spend our leisure time, demand for online language courses skyrocketed. Baltic Media® Ltd Language Training Centre continued to offer individual and group online language courses through Zoom, Skype, Discord, and similar platforms where tutors from all around the globe communicated with students, shared study materials and used various audio or visual means. Cooperation with professional and flexible language teachers helped us to improve our online teaching services and to avoid Covid-19 affecting language studies.

The main value pillar of Baltic Media® Ltd Language Training Centre is offering competitive prices for quality language teaching services and friendly, reliable customer service. Therefore, it is highly important for us to know what customers say about our language courses. We are glad to report that in 2020 the vast majority of our customers highly appraised Latvian, English, Russian, German, Japanese and many other language courses provided by our Language Training Centre (total assessment – 4.8 out of 5 points).

Based on comments and remarks included in the Language Training Centre’s annual customer survey, clients who have chosen to study languages with Baltic Media® Ltd primarily appreciate that studies are organized in small groups to promote faster learning, shared resources, synergy, and exposure to diversity. Moreover, our language students praise the flexibility of our project managers and tutors who ensure that courses are organized at a time that is the most suitable for each client. Although language courses have been taking place solely online since the beginning of 2020, there are many reasons why learning online can prove to be more efficient than on site, for instance, online learning requires less time and money, it keeps learners more engaged and is environmentally friendly.

 

Amid the difficulties and challenges of 2020 there were opportunities and bright moments that we can learn from and take into 2021. Baltic Media® is ever evolving and we have already started working on many new goals to improve the skills of our employees and freelancer team, as well as to adapt to the emerging technologies, and to exceed our clients’ expectations.