The international language and translation service company Baltic Media has updated its quality management system from ISO 9001:2008 to ISO 9001:2015. The professional translation agency Baltic Media has been ISO certified since 2002.
ISO 9001:2015 specifies requirements for a quality management system when an organization:
a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and
b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
All the requirements of ISO 9001:2015 are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.
It is a specific guarantee for quality ensuring that effective quality assurance procedures, working environment, division of responsibility and quality audits are provided at all levels of the company.
The quality management system of Baltic Media ensures that the main focus within the company is the satisfaction of the Client’s needs, the respect for the Client’s requirements and continuous improvement of the quality management system. Baltic Media also bears responsibility for the safety and confidentiality of the Client’s data.
Our goal is to maintain the high level of our global language service quality, quick turnaround and the best price on the market.
The competitive translationand localization service price from and into the largest languages is achieved thanks to the low production costs due to our geographical location. Baltic Media is a professional language service agency located in Northern Europe (Stockholm and Riga) and works globally from its international office in Riga.
“We have been striving to maintain and raise the level of service for more than 25 years since Baltic Media entered the language service industry,” says Anna Pelēkzirne, Marketing Director of Baltic Media.